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Your purchase supports the Museum’s mission.
Your purchase supports the Museum’s mission.

Shipping, Returns, and Other FAQ

I am a member of the National Museum of American Jewish History, do I get a discount?

Members of NMAJH get a 10% discount in the Museum Store. To apply your discount, please enter code nmajh1654 when checking out. Your membership will be verified by our staff before your order is shipped. The membership discount does not include shipping and can not be combined with any other offer.

What is your shipping policy? 

We typically ship the same day or the following business day. Shipping times may increase during holidays and the holiday season due to demand. Rates include shipping + handling fees.
Rates are based on value, since most items are shipped insured.
If any items is particularly heavy, then shipping rates may require an adjustment.
Charges are based on merchandise totals for one shipping address.
Orders will often be sent directly from the artist using the artist's method of choice.
All items are shipped via ground delivery. 

You will be notified prior to shipping if additional charges apply due to weight of item.

Can I expedite my shipping? 

Expedited orders are available at a cost of $28.95. To confirm whether your item is available for expedited delivery, please contact us at or call 215 923 0262. Otherwise, an associate will contact you with an estimated shipping time or if your item is not readily available. Custom items and Ketubot are not available for expedited shipping. Our Store is closed Saturday and Sunday, orders placed on the weekend will not be shipped until Monday.

You will be notified prior to shipping if additional charges apply due to weight of item.

How much does shipping cost? 
 Order Total From Order Total To Shipping Price Expedited Price
0.00 60.00 8.95 28.95
60.01 99.99 9.95 28.95
100.00 150.00 13.95 28.95
150.01 200.00 16.95 28.95
200.01 300.00 19.95 28.95
300.01 750.00 24.95 34.95
750.01 1000.00 36.95 44.95
1000.01 1400.00 45.95 54.95
1400.01 Up 55.95 56.95

What is your return policy? 

We want you to be happy with your purchase. Therefore, you may return any item within three weeks of delivery if you are not satisfied. All purchases must be returned in the condition they were received. Refunds will be in the form of original payment. Shipping costs are not refundable.

Returns must be shipped prepaid.
Custom and personalized orders are not returnable.
Handmade pieces may vary slightly from the picture
Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.
All pieces are subject to availability and prices are subject to change.
You will be notified if we cannot fill your order.

What are your hours? 

We are currently open 7 days a week from 10am-5pm. 

If you have questions regarding online orders, please call and we will be happy to assist you.

Where is the store located? Where can I park?

We are located at 101 South Independence Mall East. The entrance is at 5th and Market. There is a parking garage located at The Bourse and the Museum will validate parking. The entrance to The Bourse Garage is on 4th street between Market and Chestnut.

I have other questions. Who can I talk to?

For any other questions, we are available by phone at 215-923-0262 or via email at

I have an old museum store gift card, how can I redeem it online?

If you have a gift card purchased prior to 10/11/2021, please contact us and we will re-issue a gift card compatible with our new e-commerce platform. Sorry for the inconvenience.